Refund policy

Because all of our products are unique and produced made-to-order specifically for you, we do not accept general returns or exchanges if you order the wrong size, color, or simply change your mind.

However, we are committed to providing high-quality products. If there is a problem with your order, we are here to help.

Damages and Issues

Please inspect your order upon reception. If the item is defective, damaged, or if you receive the wrong item, we offer a free replacement or a refund. You must contact us within 30 days of product delivery to submit a claim.

To start a claim, please contact us at stekont@protonmail.com. You must include a clear photograph showing the issue or defect with the item in your email. This allows us to investigate the manufacturing error and make it right for you as quickly as possible.

Exceptions / Non-Returnable Items

Because every item is custom-printed upon ordering, all sales are considered final unless there is a manufacturing defect, damage, or fulfillment error. Please consult the sizing charts carefully on our product pages before placing your order to ensure the correct fit.

Exchanges

We do not offer standard exchanges (e.g., swapping for a different size or color) because our items are made-to-order. If you receive a defective or damaged item, we will gladly replace the exact same item at no additional cost to you once your claim is approved.

European Union 14-Day Cooling Off Period

Under EU consumer protection laws, the 14-day right of withdrawal does not apply to goods that are made to the consumer's specifications or are clearly personalized. Since our items are custom-printed specifically to order, they are exempt from this cooling-off period. However, if your item arrives defective or damaged, you are still fully protected under our Damages and Issues policy above.

Refunds (for defective or damaged items)

Once you have submitted your photo proof of the defect or damage, we will notify you if the refund or replacement was approved. If you opt for a refund, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we’ve approved your refund, please contact us at stekont@protonmail.com.