Shipping policy
Because our store utilizes a print-on-demand model, every item you order is custom-made specifically for you. This means our shipping process looks a little different from traditional retailers.
Please review our shipping policies below to understand how and when your order will arrive.
1. Production and Fulfillment Time
Before your order ships, it must be printed and manufactured.
Standard Production Time: Please allow 2 to 7 business days for your items to be created.
This production time is in addition to the shipping time. Please keep this in mind if you are ordering items for a specific event or holiday.
2. Estimated Shipping Times
Once your item is printed and quality-checked, it will be handed over to the shipping carrier. Shipping times depend on your location and the specific print provider fulfilling your item.
Domestic (US): Typically 2 to 5 business days after production.
International: Typically 10 to 30 business days after production, depending on the destination country's customs process.
Note: All shipping times are estimates provided by the carriers and are not guaranteed delivery dates.
3. Multiple Shipments
To offer you a wide variety of high-quality products, we partner with a network of different print facilities through Printify.
If your order contains different types of products (for example, a t-shirt and a coffee mug), they will likely be printed at different facilities.
You may receive multiple packages for a single order. You will receive separate tracking information for each package as it ships.
4. Order Tracking
Once your order has shipped, you will receive a shipping confirmation email containing your tracking number(s). Please allow 24 to 48 hours for the tracking information to update in the carrier's system after receiving the email.
5. Incorrect Shipping Addresses
Because our orders are automatically routed to our print facilities for fulfillment, we have a very small window to make changes to an order.
It is your responsibility to ensure the shipping address provided at checkout is completely accurate.
If a package is returned to us or lost due to an incorrect or incomplete address provided by the customer, we cannot offer a refund or free replacement. You will be responsible for the cost of re-shipping the item.
6. Lost, Stolen, or Delayed Packages
Once we hand your package over to the carrier (e.g., USPS, UPS, FedEx, DHL), we no longer have control over its transit.
We are not responsible for packages that are delayed due to carrier issues, weather, or other unforeseen circumstances.
If your tracking information states that your package was delivered but you cannot find it, please check with your neighbors or your local post office. We cannot issue refunds or free replacements for packages marked as "Delivered" by the carrier.
If your package is lost in transit (and tracking has not updated for over 15 business days), please contact us so we can investigate and arrange a replacement if necessary.
7. Customs, Duties, and Import Taxes (International Orders)
For international orders, your shipment may be subject to customs duties, import taxes, and other fees levied by your country's customs department.
These additional charges for customs clearance are the sole responsibility of the customer.
We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information.
If you refuse a shipment due to unexpected customs fees, we will not be able to refund your order.
8. Contact Us
If you have any questions about your order's shipping status or need assistance with tracking, please contact us at stekont@protonmail.com.